NoDrop Tools Limited Lifetime Warranty
NoDrop Tools LLC warrants that every NoDrop screwdriver is free from defects in materials and workmanship for the lifetime of the tool, to the original purchaser.
What's Covered
Breakage or failure of the tool caused by a manufacturing defect under normal use.
What's Not Covered
- Normal wear and tear, including wear to bits and the screw-holding mechanism
- Damage from misuse, abuse, prying, striking, or use beyond the tool's intended purpose
- Tools that have been modified, altered, or improperly repaired
- Loss, theft, or cosmetic wear
- Tools used in commercial rental
How to File a Claim
Email sales@nodroptools.net with your order number or proof of purchase and a photo of the issue. If your claim is approved, we will repair or replace the tool at no cost to you; you will just cover shipping. If the item is no longer available, we will replace it with a comparable product or issue store credit. We may ask you to return the defective tool.
Limitations
Repair, replacement, or store credit is your sole remedy under this warranty. NoDrop Tools LLC is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Returns
This warranty is separate from our 30-day return policy.
Questions? Contact us at sales@nodroptools.net.
Return & Refund Policy
We want you to love your NoDrop tools. If you're not satisfied, you may return unused items in their original packaging within 30 days of delivery for a full refund of the item price.
How to Start a Return
Email sales@nodroptools.net with your order number and the reason for your return. We'll send you return instructions. Items sent back without first contacting us will not be accepted.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect. In those cases, we'll cover return shipping or send a replacement at no cost to you.
Damaged, Defective, or Wrong Items
Please contact us within 7 days of delivery with your order number and a photo of the issue, and we'll make it right.
Refunds
Once we receive and inspect your return, we'll notify you and issue a refund to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Non-Returnable Items
Items that have been used, damaged by the customer, or returned without original packaging are not eligible for return. Gift cards are non-refundable.
Exchanges
Need a different item? Return the original for a refund and place a new order.
Amazon & TikTok Shop Orders
Orders placed through Amazon or TikTok Shop are subject to that platform's return policy. Please start your return through the platform where you purchased.
For defects after the return window, see our Limited Lifetime Warranty.
Questions? Contact us at sales@nodroptools.net.
